CLARISSAWAY is committed to provide our customers with a peace of mind when purchasing from us. Most items shipped from clarissaway.com can be returned within 30 days of receipt of shipment (For Food, Snacks and Dry Goods, within 7 days of receipt of shipment due to damages or quality issues). Some products may have different policies or requirements associated with them, please see below for products under special categories, or contact CLARISSAWAY Customer Service for further assistance.
Received product with issues?
If you receive products that is defective, damaged, expired, or have quality issue, you may request to return the product within the allowed return period. CLARISSAWAY process your request within 1-3 business days.
If the item is in stock, you have the option for a refund or a replacement.
If the items are out of stock, we will process a refund for you.\
Can I return anything I want?
Although CLARISSAWAY has a 30 days return policy on most of our products, items with following conditions are not eligible for return:
● Due to the safety of our customers, consumable product such as food, snacks, dry goods, health supplements, fresh produce, and prepared goods are not eligible for return, unless product is defective or have quality issue.
● Products that are misuse, damaged, modified, or is in unsellable condition due to customer tampering.
● Products that are missing parts, missing or altered labels, missing or altered serial number.
● Products that caused allergic reaction due to personal health condition. If you are not familiar with the product, we recommend checking the ingredients of the product or consult with certified medical physicians prior to consuming or using the product.
- Food/Consumable Product Return Policy
- Category: Food, Snacks, Dry Goods
- Return Period: Within 7 days of receipt of shipment.
- Return Qualification: Upon receiving your product, if the product is damaged, or have quality issue, you may request a return within the return period.
Clothing Return Policy
Please contact customer service by submitting a ticket on our website, stating the item and reason you want to return. We will get back to you within 24 hours. Your patience will be greatly appreciated.
2. After receiving our return instructions from us, please pack the returned items in the original packaging.
3. Deliver your package at the local post office.
4. Most returns will be processed within 3 working days after we receive your package. We will send the refund to your payment account. After the refund is issued, you will receive a confirmation email:sales@clarissaway.com / service@clarissaway.com.
Return Conditions
- You have 30 days to decide if an item is right for you, if not, you can certainly come to us within 30 days of receipt.
- The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).
- Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
- We do not accept returned items that were sent back by you directly without checking with us first.
- We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
- Note: The original shipping fee and insurance are non-refundable.
Return Address
If you wish to return the item to the nearest return address, please contact us by email as soon as possible, and our customer service representative will contact you within 24 hours.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.